MESSAGE FROM CHIEF EXECUTIVE OFFICER

We are also happy to be the number one low-cost airline in terms of domestic market share, as well as have been recognised for service excellence, with Cirium ranking us the most punctual in Thailand, third in Asia Pacific and seventh among the world's low-cost airlines.

Santisuk Klongchaiya
Chief Executive Officer

STAKEHOLDER ENGAGEMENT

Thai AirAsia regularly engages with its stakeholders to understand their perceptions, attitudes and expectations using surveys and feedback from relevant agencies. We value our stakeholders’ feedback and their perspectives are taken into consideration for the organisation’s growth strategies to create long term shared value.

Our stakeholders are divided into 9 main groups, namely, Board of Directors, government agencies, customers (passengers), communities, media, investors, Allstars (employees), financial institutes and business partners.

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Government Agencies

Community, Society, Environment

Customers (Passengers)

Allstars (Employees)

Investors

Business Partners

Financial Institutions

Media

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2023 Sustainability Highlights

Changes to the economy, society, technology and business competition have resulted in increased complexity in the behaviors and expectations of passengers and our various stakeholders.

SOCIAL INVESTMENT FOR SUSTAINABLE TRAVEL

Acknowledging that we have the responsibility to reduce negative impacts on the tourism industry and that we are the major player in the tourism segment that maintains relationships with a variety of stakeholders, Thai AirAsia aims to promote "Sustainable Tourism" for the benefits of all stakeholders. These realisations led us to establish a sustainable community tourism support and development project.

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CHAIRMAN'S MESSAGE

"In gearing towards our goal of being widely acknowledged as a “Leader in Sustainability,” we must become a “Leader in ESG in action” while improving our services as an airline that meets customer needs."

Mr. Vichate Tantiwanich
Chairman of the Board

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Sustainability Governance Structure

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Materiality Assessment

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About this Sustainability Report

Acknowledging that we have the responsibility to reduce negative impacts on the tourism industry and that we are the major player in the tourism segment that maintains relationships with a variety of stakeholders.

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