Welcome aboard Thai AirAsia's "Flight of Sustainability". While we are currently flying through turbulent conditions beyond our control that continue to shake the economy, society and environment, we can remain confident in our effective internal management encompassing all business matters, our care for all our stakeholders and, most importantly, our indominable spirit and readiness to adapt and seize new opportunities.

I firmly believe, that by working together, we can strengthen our airline to overcome any challenge and continue to fly towards sustainability in brighter skies.

STAKEHOLDER ENGAGEMENT

Changes to the economy, society, technology and business competition have resulted in increased complexity in the behaviors and expectations of passengers and our various stakeholders. Thai AirAsia divides its stakeholders into five groups; government agencies, customers (passengers), communities, Employees (Allstars), as well as investors and business partners, and is always seeking to study the interests, perceptions and expectations of these groups via surveys and direct feedback, seeking the most complete picture possible to inform the development of its business in response to their needs and to create long term shared values.

Government Agencies

Communities

Customers (Passengers)

Employees (Allstars)

Investors

Business Partners

SD PERFORMANCE
HIGHLIGHTS

Changes to the economy, society, technology and business competition have resulted in increased complexity in the behaviors and expectations of passengers and our various stakeholders.

96%

on-time performance (OTP)
in FY 2020

SOCIAL INVESTMENT FOR SUSTAINABLE TRAVEL

Acknowledging that we have the responsibility to reduce negative impacts on the tourism industry and that we are the major player in the tourism segment that maintains relationships with a variety of stakeholders, Thai AirAsia aims to promote "Sustainable Tourism" for the benefits of all stakeholders. These realisations led us to establish a sustainable community tourism support and development project.

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CHAIRMAN'S MESSAGE

We have not lost hope and is not retreating, but we are even more determined to prepare our personnel and systems for full operation, to be ready to take action as soon as the situations in Thailand and the world return to normal.

Mr. Vichate Tantiwanich
Chairman of the Board

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SD Governance Structure

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Material Aspects and Boundaries

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GRI Content Index

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ABOUT THIS SD REPORT

Acknowledging that we have the responsibility to reduce negative impacts on the tourism industry and that we are the major player in the tourism segment that maintains relationships with a variety of stakeholders.

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