In gearing towards our goal of being widely acknowledged as a “Leader in Sustainability,” we must become a “Leader in ESG in action” while improving our services as an airline that meets customer needs.
We are also happy to be the number one low-cost airline in terms of domestic market share, as well as have been recognised for service excellence, with Cirium ranking us the most punctual in Thailand, third in Asia Pacific and seventh among the world's low-cost airlines.
Performance Highlights
Good Governance
Excellent
has been rated "Excellent" by the Thai Institute of Directors (IOD) since 2019
International Safety Standards
ISO 9001: 2005
The Company is ISO 9001: 2005 Quality Management Systems certified
Flights
Number of domestic and international flights by Thai AirAsia in 2024
Net Promoter Score (NPS)
Measured by Net Promoter Score, target at 50
On-Time Performance
1 in Thailand
5 in Asia Pacific
by Cirium
Green Operating Procedures
tonnes of fuel savings
which converts to more than 41,294 tonnes of CO2 emissions and USD 11.9 million in savings
Greenhouse Gas Emissions
tonnes CO2
Scope 1, 2 and 3 Emissions
Replacement of Single-Use Plastics to Biodegradable Packaging for In-flight Services
tonnes CO2
reduced per year by switching to biodegradable materials
Carbon Offsetting and ReductionScheme for International Aviation (CORSIA)
Cooperated with Civil Aviation Authority of Thailand (CAAT) for 6th year
Reduce Water Restock per Flight
Average water restock reduced to no more than 100 litres per domestic flight for the year, equivalent to
in savings
Non-Hazardous Waste Recycling Rate at Don Mueang Station
Contactless Self Check-in and E-boarding Pass
Saved
Sheets of printed ticket
worth Baht 1.7 million
Participated in the Low Emission Support Scheme (LESS)
Reduced
tonnes CO2 equivalent
in second year for separating recyclable waste with TGO
No. Work-Related Fatalities
No work-related fatalities among Thai AirAsia employees or contractors in 2024
Disputes with Community/Society
OSHA
Phuket station
received “Bronze” certification for the first year
Hat Yai station
received “Basic” certification for the second consecutive year
from the Ministry of Labour Zero Accident Campaign 2025
Employee Diversity and Equality
In 2024, women accounted for 38.5% of the Company's workforce
5.6% of pilots were female
Journey D
Collaborated with Find Folk, Ngern Tid Lor, and Punpromotion to promote sustainable tourism in Ban Mung Nuea, Phitsanulok through training in financial management and online marketing, focusing on fostering sustainability and revenue for the community
Human Rights Programmes initiated
A human rights policy and assessment of human rights risks were initiated.
Sustainability Goals
Thai AirAsia based its sustainability goals on materiality issues and aligned them with those of AirAsia Group. Each material issue and its objectives are matched to the United Nations Sustainable Development Goals (SDG) and have prioritised the nine goals below:
