Our most significant challenge lies in balancing our low-cost business model with a steadfast commitment to sustainability. We do not view sustainability as an intangible expense, but rather as a strategic investment in our long-term viability.
At Thai AirAsia, we view ESG not as a supplementary expense, but as the fundamental core that reinforces our operational efficiency.
Performance Highlights
Good Governance
Excellent
has been rated "Excellent" by the Thai Institute of Directors (IOD) since 2019
International Safety Standards
ISO 9001: 2005
The Company is ISO 9001: 2005 Quality Management Systems certified
Flights
Number of domestic and international flights by Thai AirAsia in 2025
Net Promoter Score (NPS)
Measured by Net Promoter Score, target at 50
On-Time Performance
1 in Thailand
5 in Asia Pacific
by Cirium
Sustainable Supply Chain
Initiating the integration of sustainable supply chain policies and enhancing organisational capacity to meet a single standard.
Value of Goods and Services Procured from Local Suppliers
Baht
representing 51.3 % of all goods and services procurement.
Green Operating Procedures
tonnes of fuel savings
Equivalent to 37,583 tonnes of CO2 emissions avoided. This resulted in a total cost saving of Baht 278.2 million
Greenhouse Gas Emissions
tonnes of CO2
Scope 1, 2 and 3 Emissions
Continuing the transition of In-flight
packaging from single-use plastics to biodegradable alternatives, which reduces carbon dioxide emissions by approximately
tonnes per year
Carbon Offsetting and ReductionScheme for International Aviation (CORSIA)
Cooperated with Civil Aviation Authority of Thailand (CAAT) for 7th year
Reduce Water Restock per Flight
Average water restock reduced to no more than 100 litres per domestic flight for the year, equivalent to
Baht
in savings.
Non-Hazardous Waste Recycling Rate at Don Mueang Station
Contactless Self Check-in and E-boarding Pass
Saved
sheets of printed ticket
worth Baht 2.5 million
Participated in the Low Emission Support Scheme (LESS)
Reduced
tonnes CO2 equivalent
in second year for separating recyclable waste with TGO
No. Work-Related Fatalities
No work-related fatalities among Thai AirAsia employees or contractors in 2025.
Disputes with Community/Society
OSHA
Phuket station
achieved the “Silver Award” while
Hat Yai station
maintained its “Basic Level” for the second consecutive year. Furthermore, eight other major stations across the country received the “Basic Level” award for the first time as part of the ‘Zero Accident Campaign’.
Employee Diversity and Equality
In 2025, women accounted for 39.4% of the Company's Workforce
of pilots were female
Journey D
In 2025, the Company implemented the Journey D project in Lampang Province under the “Village to the World” initiative in collaboration with the Tourism Authority of Thailand. The project adopted the UNESCO Culture 2030 Indicators as a framework for implementation, aiming to promote sustainable community-based tourism and strengthen the local economy through the unique cultural identity of the community.
Human Rights
A human rights policy and Human Rights Risk and Impact Assessment have been established, alongside a mandatory e-learning course, “Human Rights & Harassment SHIELD,” providing employees with essential knowledge of the company’s human rights policy, relevant laws, and how to address bullying and harassment.
Sustainability Goals
Thai AirAsia based its sustainability goals on materiality issues and aligned them with those of AirAsia Group. Each material issue and its objectives are matched to the United Nations Sustainable Development Goals (SDG) and have prioritised the nine goals below:
