Human Capital Management
Thai AirAsia strives towards creating the best possible work environment and culture while fostering teamwork. We treat our staff with respect and acknowledge their individuality. Employment, promotion and transfer are all based on merit and with the aim that everyone can reach their full potential.
Human Resource Management Goals and Objectives
The Company policy of managing human capital and developing employee engagement and retention consists of the following:
Human Rights Commitment
Thai AirAsia is committed to respecting human rights and does not practise discrimination in processes such as recruitment, does not use forced labour, does not engage in human trafficking and restricts employment of individuals under the age of 18 years. Human rights are further upheld through the Company’s resource management, employee training, work evaluation, fair payment practices, promotions and benefits, welfare arrangement, all of which are stated in the Company’s Code of Conduct. Thai AirAsia has a committee that surveys, inspects and recommends improvements against risks of human rights violation and has a plan to implement a human rights violation risk policy among its employees, contractors and employed labourers starting next year.
Thai AirAsia completed its Training Management System, which facilitates the training of employees in work skills and competencies required by law, for the efficient staging of classes, recording of results and test scores and even to notify learners to review their lessons for the maintaining of operational licences.All employees are provided basic operational training in accordance with their department. Targets for training are as follows:
Employee Satisfaction (eNPS: employee Net Promoter Score)
In 2022, the Company’s eNPS score was 45 instead of the desired target of 50. The People Development department created strategies to encourage employee commitment to the company and its future growth.
Diversity, Inclusion and Equal Opportunity
Thai AirAsia provides a diverse, inclusive and equal work environment to nurture the best in our employees. Company fosters a positive culture in which employees are treated with dignity and respect towards their individuality. Employment, promotions and transfers are based on merit and performance to ensure equal treatment and no discrimination against gender, age, ethnicity, origin or disability
(Manager Level and Head of Department Level).
Seniors over the age of 60 years are considered for employment only in cases in which the individuals possess specialised and necessary traits or skills, such as aeronautical engineers or flight instructors. The employment of individuals over 60 years of age is as follows:
Thai AirAsia aims to constantly improve employee engagement and retention, targeting a turnover rate of no more than 5 percent per year and the retention of employees in key positions to ensure its business continuity. The employee turnover rate in 2022 was 4.7 percent, a 0.8 percent increase from the previous year primarily due to the slow recovery of the aviation industry. The Company hopes to expand its talent pool to help the Company grow by attracting and retaining talent through competitive benefits and effective technical and functional training.