"Safety" is of utmost importance in the aviation industry and is our top priority. In the aviation business, fallibility might lead to severe impact to lives and belongings of guests and staff, as well as to business reputation and reliability.

Thai AirAsia monitors and controls the safety of our operations through a Safety Management System (SMS) designed specifically according to the airline's requirements to ensure our guests have the utmost confidence in us. We are determined to develop, implement, maintain and adapt our strategies and processes in the interest of safety and in adherence to national and international standards, promising safety to our guests alongside low fares and comfort.


At Thai AirAsia, the safety of our people and passengerslie at the heart of our operations and processes. It is our utmost priority to be a reliable and trustworthy airline that operates every flight with uncompromisingsafety and protects our passengers through their journey. As part of the AirAsia Aviation Group, the Group’s safety policy defines our responsibility and commitment to continuously improve on our processes for a secure work environment and robust aviation services. The policy is reviewed on a regular basis and is in compliance with the Safety, Occupational Health, and Environment at Work Act B.E. 2554 (2011) to ensure proactive adherence to national and global regulations and international standards. The Companyalso introduced New Normal practices with its implementation of “Safety, Occupational Health, and Environment at Work” measures to safeguard employeesfrom COVID-19 infection.

Safety Management System: SMS

Given that safety is the paramount priority for us, we have set up robust management systems and procedures to ensure the health and safety of our passengers, crews and employees. We are committed to operate our services with the highest level of safety and strive to ensure zero accidents for our services.

Thai AirAsia’s SMS strengthens safety rules and company culture on a continuous basis. This assures the safety and reliability of each flight. The SMS is in compliance with requirements set by the International Civil Aviation Organization (ICAO) and aligns with the State Safety Policy (SSP).

Thai AirAsia’s Chief Executive Officer is the designatedaccountable executive for Thai AirAsia’s SMS, and our Board of Directors receives quarterly updates on key safety performance. Our SMS involves a full commitment from the most senior levels of TAA through to each employee to integrate safety into all parts of how we do our jobs.

Parameters of the Safety Management System (SMS)

Comprising of four main pillars:

Safety Policies and Objectives

Operate under the highest safety standards at all times, complying with both local and international regulations and standards
Create safe environments, workplaces and procedures
Support and acquire resources necessary for safety management
Constantly self-develop, acquiring necessary skills and disciplines
Create an internal culture of safety beginning with personal behaviours and a safety-aware mindset

Safety Risk Management

Two steps are observed to manage and handle safety risks:

  1. Hazard Identification:

    The seeking and identification of procedures, causes and elements that may lead to an accident, as well as the collection, analysis and systematic dissemination of such information.

  2. Safety Risk Assessment and Mitigation:

    The carrying out of Safety Risk Assessments with elements deemed beyond the acceptable risk to be analysed for protection and mitigation measures.

Safety Assurance

A system was created to control risks and ensure continual prevention against new risks. The system consists of:

  1. Safety monitoring and assessment:

    Safety performance monitoring, measurement monitoring and evaluation of safety measures through reports, inspections, analysis, surveys and etc.

  1. Management of change:

    Evaluation of risks emerging from change and setting measures to control such risks.

  1. Continual improvement develop

    The system to be up-to-date with current regulations and technological developments.

Safety Promotion

Thai AirAsia understands that safety must be embedded into its organisational culture and is resolute in instilling safety practices across the whole workforce so that everyone remains vigilant. This is carried out through the following activities:

  1. Training and Education:

    In accordance with the law, all staff must have the knowledge and expertise necessary to fulfil the safety requirements of their duties.

  2. Safety Communication:

    Activities are organised to communicate and disseminate safety know-how and to build understanding and awareness.

Thai AirAsia Safety Performance Monitoring Process

Airline Safety and Security Systems

Thai AirAsia utilises three efficiently coordinated safety and security systems together aimed at minimising injury and damage in the workplace and to bolster the confidence of airline staff and passengers.

Quality Management

Focuses on keeping practices in accordance with regulations and passenger expectations while also including operational demands and possible dangers. In the short term, Quality Management emphasises requirement compliance and control to fit needs.

Quality Assurance

Focuses on ensuring pre-service quality and involves the following:

  1. Development
  2. Resource inspection
  3. Safety inspection with an emphasis on effective risk control
  4. Personnel inspection (includes external vendors)
  5. Regulation compliance inspection

Safety Assurance

Promotes quality through analysis, document control and inspection, looking to assure compliance with standards. While Safety Management focuses on safety efficiency, Safety Assurance is about identifying threats to safety, assessing risks and carrying out controls to prevent accidents and incidents.

Safety Management encompasses safety assurance and quality assurance and has the following stipulations:

  1. Regulation Compliance Control
  2. Operations requirements identification, improvements to safety and areas of danger and management of changes that may affect operations


In protecting civil aviation and against illegal interventions, we are constantly developing and addressing issues to maintain compliance with international conditions. We carry out regular safety and risk assessments and use the data to reaffirm our safety measures. We survey, inspect and thoroughly test our safety and flight operations systems, following quality control plans set out by Civil Aviation Authority of Thailand (CAAT) so that we can be confident that all issues are addressed promptly.

Food Safety

In-Flight Products and Services and Food Safety

Food safety concerns the management, storage and preparation of meals to safeguard against dangerous contamination as well as assurance that meals contain adequate nutrition.

Thai AirAsia operates its own food warehouse to ensure the safety of its meals. The facility meets International Flight Services Association (IFSA) standards, the food regulations of destinations such as China and Europe and the requirements of Thailand’s Food and Drug Administration.

Standards & Compliance

Food Safety Regulation

Over 1 million in-flight meals are served to passengers by Thai AirAsia each year, making it a priority that each meal meet all four dimensions of safety; physical, biological, chemical and allergenic, in accordance with the Good Hygiene Practice (GHP) requirements of the CODEX standard. Thai AirAsia’s In-Flight Service unit was verified by the British Standards Institution as meeting its latest requirements in 2021.

Overall In-Flight Services Process

Airline Catering Operation Chain

Quality Assurance Strategy

The best strategy for ensuring food quality moving forward is "Always be Ready with the Best". We start at production and food safety, with the hygiene of workers and the design of their facility; followed by incorporation of food production safety standards, making sure that such stringencies are regular and continual. This allows us to always improve our food production management and offer ever safer food to our guests, maintaining zero complaints and giving us food safety standards.