SAFETY & HEALTH

"Safety" is of utmost importance in the aviation industry and is our top priority. In the aviation business, fallibility might lead to severe impact to lives and belongings of guests and staff, as well as to business reputation and reliability.

Thai AirAsia monitors and controls the safety of our operations through a Safety Management System (SMS) designed specifically according to the airline's requirements to ensure our guests have the utmost confidence in us. We are determined to develop, implement, maintain and adapt our strategies and processes in the interest of safety and in adherence to national and international standards, promising safety to our guests alongside low fares and comfort.

Safety Management System: SMS

All of the airline's safety procedures are in accordance with guidance provided by the Safety Management System (SMS), which accounts for the dangers and risks outlined by the International Civil Aviation Organization (ICAO) in March 2018. The SMS is further strengthened by Ideagen Coruson, a digital Safety and Quality Management System which captures all safety hazards and risks on one platform, enabling seemless integration with investigation and risk management processes.

Parameters of the Safety Management System (SMS)

Comprising of four main pillars:

Safety Policies and Objectives

  • Operate under the highest safety standards at all times, complying with both local and international regulations and standards
  • Create safe environments, workplaces and procedures
  • Support and acquire resources necessary for safety management
  • Constantly self-develop, acquiring necessary skills and disciplines
  • Create an internal culture of safety beginning with personal behaviours and a safety-aware mindset

Safety Risk Management

Two steps are observed to manage and handle safety risks:

  1. Hazard Identification:

    The seeking and identification of procedures, causes and elements that may lead to an accident, as well as the collection, analysis and systematic dissemination of such information.

  2. Safety Risk Assessment and Mitigation:

    The carrying out of Safety Risk Assessments with elements deemed beyond the acceptable risk to be analysed for protection and mitigation measures.

Safety Assurance

A system was created to control risks and ensure continual prevention against new risks. The system consists of:

  1. Safety monitoring and assessment:

    Safety performance monitoring, measurement monitoring and evaluation of safety measures through reports, inspections, analysis, surveys and etc.

  1. Management of change:

    Evaluation of risks emerging from change and setting measures to control such risks.

  1. Continual improvement develop

    The system to be up-to-date with current regulations and technological developments.

Safety Promotion

Thai AirAsia understands that safety must be embedded into its organisational culture and is resolute in instilling safety practices across the whole workforce so that everyone remains vigilant. This is carried out through the following activities:

  1. Training and Education:

    In accordance with the law, all staff must have the knowledge and expertise necessary to fulfil the safety requirements of their duties.

  2. Safety Communication:

    Activities are organised to communicate and disseminate safety know-how and to build understanding and awareness.

Safety-Advocacy Activities

In 2018, Thai AirAsia carried out and supported various safety-advocacy activities, including:

  • Staff Training:

    Safety courses are part of staff's individual training needs and the training topics are such as Occupational Health and Safety (OHS), Safety Management System & Emergency Response Plan (SMS & ERP), Human Factors course for ramp and ground crew, and Basic Firefighting skills.

  • Safety Training for Pilots and Crew:

    In accordance with regulations set by the Civil Aviation Authority of Thailand (CAAT), Thai AirAsia pilots and cabin crew underwent Safety Emergency Procedures (SEP) training, including Evacuation Drill, Door Drill, Water/Ditching Drill and Slide Drill.

Moreover, training in accordance with regulations set by the International Civil Aviation Organization (ICAO) were also carried out, including:

  • Safety Always:

    An activity for instilling a culture of safety throughout the organisation comprising daily observations, reports to relevant agencies and rewards for teams that scored 100% each quarter.

  • Hazard Reporter:

    Focuses on having staff report dangers or unsafe environments and taking steps to remedy dangers in a proactive way.

  • Emergency Procedure Training:

    Done in cooperation with domestic and international airports, this training prepares staff for handling emergency situations.

  • Special Assistance Team:

    Preparation for staff to assist passengers and their next-of-kin in times of emergency.

  • Safety Statistics:

    To decipher the success of safety measures, the airline mainly utilises the "AirAsia Safety Performance Monitoring Process" and its Safety Performance Indicators (SPI). An Occupational Health and Safety Committee (OHSC) tracks information and improvements to safety, answering to the Safety Review Board. Statistics on health and safety are submitted to relevant agencies and suggested actions are taken and reviewed by the committee once a month. If the SPI indicates a significant risk of danger, the OHSC will be convened for review immediately.

Thai AirAsia
Safety Performance Monitoring Process

Airline Safety and Security Systems

Thai AirAsia utilises three efficiently coordinated safety and security systems together aimed at minimising injury and damage in the workplace and to bolster the confidence of airline staff and passengers.

Quality Management

Focuses on keeping practices in accordance with regulations and passenger expectations while also including operational demands and possible dangers. In the short term, Quality Management emphasises requirement compliance and control to fit needs.

Quality Assurance

Focuses on ensuring pre-service quality and involves the following:

  1. Development
  2. Resource inspection
  3. Safety inspection with an emphasis on effective risk control
  4. Personnel inspection (includes external vendors)
  5. Regulation compliance inspection

Safety Assurance

Promotes quality through analysis, document control and inspection, looking to assure compliance with standards. While Safety Management focuses on safety efficiency, Safety Assurance is about identifying threats to safety, assessing risks and carrying out controls to prevent accidents and incidents.

Safety Management encompasses safety assurance and quality assurance and has the following stipulations:

  1. Regulation Compliance Control
  2. Operations requirements identification, improvements to safety and areas of danger and management of changes that may affect operations

Security

In protecting civil aviation and against illegal interventions, we are constantly developing and addressing issues to maintain compliance with international conditions. We carry out regular safety and risk assessments and use the data to reaffirm our safety measures. We survey, inspect and thoroughly test our safety and flight operations systems, following quality control plans set out by Civil Aviation Authority of Thailand (CAAT) so that we can be confident that all issues are addressed promptly.

Food Safety

Food served on Thai AirAsia flights, apart from having a wide variety and being delectable, must also be safe, hygienic and comply with set standards and policies to do with allergens. With food directly affecting both our guests and staff, we pay close attention to all details pertaining to the meals we provide starting with the selection of food to be served. In the case where guests consume food with poor quality and experience allergy that may cause danger to life, the consequence may negatively reflect on the company's reputation. We thus adhere to the following requirements:

Thai AirAsia provided in-flight meal service and received positive feedback throughout 2018. Our creatively new menus and flavourful taste have built up strong satisfaction among the guests, keeping complaints at the designated, satisfactory level.

Quality Assurance Strategy

The best strategy for ensuring food quality moving forward is "Always be Ready with the Best". We start at production and food safety, with the hygiene of workers and the design of their facility; followed by incorporation of food production safety standards, making sure that such stringencies are regular and continual. This allows us to always improve our food production management and offer ever safer food to our guests, maintaining zero complaints and giving us food safety standards.